Delivery and Shipping Fee

Shipping Services

Shipping Fee

 Free shipping for most countries. When shipping costs rise, we may charge freight surcharges for specific countries.

Shipping Notice

Please confirm your address before payment. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped. If you enter the wrong address, please contact HIKVEX Support in a timely manner. We will contact logistics personnel to solve the problem.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

We will not be responsible if the package is lost or returned to the sender due to the wrong address provided by the recipient themselves. We can’t change your shipping address once your package has been sent out. If the package is returned due to the buyer’s reason, the return shipping cost shall be borne by the buyer. (PS: If the package has not been sent, please contact for help.)

Order Delivery Time

We will ship out your order within 2-5 working days if the product you ordered is in stock. If the product is out of stock, we will send it to you in 15-60 days.

Generally it takes 6-15 working days to the entire world. Please make sure someone will sign for it at home to prevent the package from being lost or stolen. For remote areas, the shipping time will be extended, and it generally takes 7-13 working days to deliver packages.

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